Care Colab

Important note

Care Colab is currently in beta. These terms apply to your use of the platform during beta and may be updated as the product evolves. We aim to keep them clear, fair, and easy to understand. If you have questions, please reach out.

Terms of Service

Last updated: June 12, 2026

Welcome to Care Colab. Care Colab is a platform that helps people organize information and collaborate around care situations. These terms explain the basic rules for using the platform.

What Care Colab is

Care Colab is a coordination tool that helps people:

  • Organize information related to a care situation
  • Share updates, documents, and notes with collaborators
  • Keep track of events, tasks, and important details
  • Communicate and collaborate in one shared place

Care Colab is an organizational and collaboration tool. It is not a substitute for professional medical advice, diagnosis, or treatment.

Using Care Colab responsibly

When using Care Colab, we ask that you:

  • Provide accurate information if you create an account
  • Keep your account secure and sign out on shared devices
  • Respect the privacy of others and only share information you have permission to share
  • Use the platform for organizing and collaborating around care situations, not for unlawful, harmful, fraudulent, or abusive activity
  • Be respectful in your interactions with other users
  • Let us know if you notice security issues, bugs, or misuse of the platform

Your account and information

Account security

You are responsible for keeping your account information accurate and secure, including your sign-in methods and access to your email account.

Your content

The information you add to Care Colab, including documents, notes, tasks, events, and messages, belongs to you or the person who has the right to share it. You are responsible for what you upload, post, or share through the platform.

Sharing and collaboration

If you invite others into a Lab or share a Lab using a link and PIN, you are responsible for choosing the right people and permissions. Please treat sharing links, PINs, and calendar subscription URLs as sensitive access credentials.

Closing your account

You can delete your account at any time from Settings. All Labs you own and their contents are permanently removed. In shared Labs where you are a collaborator, your contributions may remain but appear as "Deleted User." This action is permanent and cannot be undone.

Content you upload

Care Colab lets you upload images, documents, PDFs, and other files to your Labs, and attach screenshots to bug reports. To keep the platform safe for everyone, please don't upload or share:

  • Sexual or sexually explicit content of any kind. Content that sexualizes minors is reported to the Canadian Centre for Child Protection (cybertip.ca) and law enforcement, as required by Canadian law
  • Intimate images of anyone shared without their consent
  • Content that promotes violence, self-harm, harassment, hate, or discrimination
  • Content that infringes someone else's copyright, trademark, or other intellectual property
  • Personal or health information about people who haven't agreed to be part of your Lab
  • Malware, phishing attempts, or anything designed to harm or deceive others
  • Content that violates Canadian law or other laws that apply to you

When sending a bug report screenshot, please take a moment to review it first so it doesn't include another person's private information.

We may remove content, suspend accounts, or preserve and disclose information to law enforcement when we believe it's necessary to comply with the law or protect people from harm.

If you come across content on Care Colab that violates these rules, please report it to hello@carecolab.ca.

Important things to know

Beta product

Care Colab is actively being developed and improved. While we work hard to make it reliable, some features may change, and things may occasionally not work as expected.

Not medical advice

Care Colab helps you organize and share information. It does not provide medical advice, diagnosis, or treatment, and it should not be relied on as a substitute for professional care.

AI features

Care Colab offers AI features such as summaries and image text extraction when you choose to use them. These features use Google's Gemini service to process the relevant content needed to generate the output.

See our Privacy Policy for more details.

Calendar subscriptions

If you use the iCal subscribe feature, your subscription URL acts as a credential. Anyone with the link may be able to read your calendar data, so you are responsible for keeping it private. You can revoke it at any time from Calendar settings.

No guarantees

We work hard to keep Care Colab available and reliable, but the platform is provided on an as-is and as-available basis, especially during beta. We cannot guarantee uninterrupted service, complete accuracy, or that the platform will always be free from errors.

Suspension or termination

We may suspend or limit access to Care Colab if we believe someone is using the platform in a way that is unlawful, abusive, harmful to others, or harmful to the security or operation of the service. When appropriate, we will try to provide notice.

Ownership and rights

You retain ownership of the content you add to Care Colab. By using the platform, you give us permission to host, process, and display that content only as needed to operate, secure, and improve the service for you.

Care Colab, including its software, design, branding, and related materials, is owned by Care Colab and protected by applicable intellectual property laws.

Changes to these terms

As Care Colab evolves, we may update these terms from time to time. If we make significant changes, we will post the updated version here and update the effective date above. By continuing to use Care Colab after changes take effect, you agree to the revised terms.

Governing law

These terms are governed by the laws of British Columbia and the laws of Canada applicable there, unless another law is required to apply.

Questions or concerns?

We're here to help. If you have questions about these terms or anything else about Care Colab, please reach out:

Email us at: hello@carecolab.ca